Handling Violence and Aggression at Work


Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.

This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does.

The skills learnt through this course will be invaluable to workers across the public sector.


Duration: 30 minutes

This course contains the following modules:

Module name Type Duration
Handling Violence and Aggression at Work Online 00:30:00


This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work.

This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.


In this course you will learn:

  • The scope of work-related violence
  • The responsibilities of the employer
  • What factors put workers at increased risk
  • What causes people to become violent
  • How to spot the signs of potential violence
  • How to avoid provoking violence
  • The best ways to defuse a potentially violent person or situation
  • How to respond to a physical attack
  • How to tackle phone- and cyber-rage


Just a few of the topics covered include:

How prevalent? | Definition and common examples | Employer's responsibilities | Factors that increase the risk | De-escalating aggression | Risk factors scenario | De-escalating conflict | Recognise the warning signs - speech | Spot the signs - expression and body language | Provocation | The Control Trilogy | What to do if you are attacked | Verbal attacks and phone rage | Cyber-aggression | Responsible employers

Enrolment details

To access any of the courses you will need to login. If you do not have an account you will need to self-register or contact us for login details.

Course flyer

Please click the link to download the course flyer.

View flyer


This course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.