KCSP CPD online training systemYour personal learning site |
Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.
This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does.
The skills learnt through this course will be invaluable to workers across the public sector.
This course contains the following modules:
Module name | Type | Duration |
---|---|---|
Handling Violence and Aggression at Work | Online | 00:30:00 |
This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work.
This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.
In this course you will learn:
Just a few of the topics covered include:
How prevalent? | Definition and common examples | Employer's responsibilities | Factors that increase the risk | De-escalating aggression | Risk factors scenario | De-escalating conflict | Recognise the warning signs - speech | Spot the signs - expression and body language | Provocation | The Control Trilogy | What to do if you are attacked | Verbal attacks and phone rage | Cyber-aggression | Responsible employers
To access any of the courses you will need to login. If you do not have an account you will need to self-register or contact us for login details.
Please click the link to download the course flyer.
View flyer |
This course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.